My story is very similar to others I've read here. Due to a divorce settlement I had to cash out a retirement account early and took a $12,000 tax penalty. with the economy being what it was I didn't have the funds to pay that amount and after hearing the Wall & Associates (W&A) radio ad numerous times I decided to give them a call. I drove nearly 2 hours for the initial meeting accompanied by all my financial data to see if I qualified for their program.
The representative heard my case and looked over my finances and told me my situation was why they are in business. He said my case would be a slam/dunk and only take a few months. He rattled off a list of accreditation their company had, and one being a positive rating from the Better Business Bureau. The fee would be $1500 to start and $350/month debited monthly from my account until the case was resolved. My debt was a little over $12,000 and he said they could get that reduced to about $2500. I signed up for the program and went home thinking this thing hanging over my head was finally being worked out!
I had all the documents they had asked for collected, copied and mailed to them within a couple weeks. Then I didn't hear anything. I called and was told the case was being processed and would take some time. I called weekly for updates as the monthly fee was a pretty big nut for me during that time. I was very persistent with my calls and each time was given similar answers, these things take time. I was also noticing I rarely talked with the same person twice and that bothered me.
When I let them know I was becoming concerned with the lack of progress, they said they needed additional documents and gave me a list. They were the same documents I had already copied and sent, they claimed they didn't have them. I did the procedure again and this time sent them by certified mail. More calls, more delays followed. When they asked for the documents a third time I asked them what kind of attorney firm they were running? They stated they needed updated copies of the documents, that the IRS requires it.
I waited a couple more weeks and called again, and this time I was even more persistent, at this point I was suspecting a scam and was becoming angry. I spent 20 minutes on the phone explaining my concerns, and debunked each one of their explanations for the delay. They finally advised me that I had too many assets and that the IRS probably wouldn't reduce the amount I owed. The whole point of joining their program was to reduce the amount I owed to one that was affordable without having to sell off things I use daily.
I think I was about 6 months in at this point and had spent about $3500 for their "service". I immediately told them their services were no longer needed and closed the account their fee was automatically being drawn from. I'd have been much better off putting that $3500 toward the debt I owed the IRS, it was money thrown away for nothing.
It really upset me that W&A would take advantage of people already down on their luck, this is the worst kind of scam in my opinion. Remember I mentioned the Better Business Bureau? Well that positive rating proved to be false!! When I did some digging (which I should have done first) I found numerous complaints like the ones filed here and none that were positive. Stay clear of Wall & Associates, they'll do nothing but suck more of your precious funds away from you!!!
LVP CASE ID: 15-k0012 – DECISION
Having considered the LVP Record, the Third Party Neutral finds and holds as follows:
The remaining language should remain as part of the post.
Date: October 27, 2015
Product or Service Mentioned: Wall And Associates Tax Resolution.
Reason of review: Problems with payment.
I didn't like: Did not perform as agreed, Money pit, Leeches.