The representative heard my case and looked over my finances and told me my situation was why they are in business. He said my case would be a slam/dunk and only take a few months. He rattled off a list of accreditation their company had, and one being a positive rating from the Better Business Bureau. The fee would be $1500 to start and $350/month debited monthly from my account until the case was resolved. My debt was a little over $12,000 and he said they could get that reduced to about $2500. I signed up for the program and went home thinking this thing hanging over my head was finally being worked out!
I had all the documents they had asked for collected, copied and mailed to them within a couple weeks. Then I didn't hear anything. I called and was told the case was being processed and would take some time. I called weekly for updates as the monthly fee was a pretty big nut for me during that time. I was very persistent with my calls and each time was given similar answers, these things take time. I was also noticing I rarely talked with the same person twice and that bothered me.
When I let them know I was becoming concerned with the lack of progress, they said they needed additional documents and gave me a list. They were the same documents I had already copied and sent, they claimed they didn't have them. I did the procedure again and this time sent them by certified mail. More calls, more delays followed. When they asked for the documents a third time I asked them what kind of attorney firm they were running? They stated they needed updated copies of the documents, that the IRS requires it.
I waited a couple more weeks and called again, and this time I was even more persistent, at this point I was suspecting a scam and was becoming angry. I spent 20 minutes on the phone explaining my concerns, and debunked each one of their explanations for the delay. They finally advised me that I had too many assets and that the IRS probably wouldn't reduce the amount I owed. The whole point of joining their program was to reduce the amount I owed to one that was affordable without having to sell off things I use daily.
I think I was about 6 months in at this point and had spent about $3500 for their "service". I immediately told them their services were no longer needed and closed the account their fee was automatically being drawn from. I'd have been much better off putting that $3500 toward the debt I owed the IRS, it was money thrown away for nothing.
It really upset me that W&A would take advantage of people already down on their luck, this is the worst kind of scam in my opinion. Remember I mentioned the Better Business Bureau? Well that positive rating proved to be false!! When I did some digging (which I should have done first) I found numerous complaints like the ones filed here and none that were positive. Stay clear of Wall & Associates, they'll do nothing but suck more of your precious funds away from you!!!
LVP CASE ID: 15-k0012 – DECISION
Having considered the LVP Record, the Third Party Neutral finds and holds as follows:
The remaining language should remain as part of the post.
Date: October 27, 2015
Product or Service Mentioned: Wall And Associates Tax Resolution.
Reason of review: Problems with payment.
Wall And Associates Cons: Did not perform as agreed, Money pit, Leeches.
Location: Dutchess County, New York