3.9
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I wasnt happy at first because my assigned agent was not updating me or working in the right direction.I reported it to supervisor.

I explained what i wanted and they accommidated me quickly and assigned a great advisor to assist me. She got all of the documents in a spreadsheet got everything in order kept me updated and pretty much had everything solved Within a couple months. I worked with Jessica Smith out of VA. She understood what was needed and helped advise me.

Important you get everything you have copied, scanned for the quickest respinse time.

She communicated by phone and email.I needed the service as a liaison and someone who can applicate for myself.

Reason of review: Good customer service.

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