Hired them to take care of 2014 taxes. Had to pay $2500 in January 2017 for the first 3 months of their "service" just to get them in my corner.
They didn't ask about having me redo the 2014 taxes because they were wrong until March 2017. That was an additional charge to another company because Wall & Wall are not tax professionals, but a scam of administrator secretaries. They are not tax lawyers. After months and months...
Into July before I woke up. They had the return sent to me to sign and return it immediately to them and I assumed they would send me a copy but didn't. After the correct return was sent in.. nothing happened except me making payments of 350 each month..
I took over my own case and called the IRS who were more than warm and wonderful and helped me out. Wall & Wall never sent me a copy of the 2014 taxes until today... November 2017 when I asked for it to finish my taxes with the state. They never will send you a pdf of any of your documents that you request.
The only pdf file they will send is your bill. They do not like answering the phone even if you have a "team" of people supposidly working for you.
Product or Service Mentioned: Wall And Associates Tax Resolution.
Reason of review: Bad Business Practices.
Monetary Loss: $3500.
Preferred solution: Deliver product or service ordered.
I didn't like: Being lied to and being taken advantage of by company.